Last updated: 1 November 2026
Topper Notes offers digital educational resources and selected educational services.
Digital resources are generally delivered electronically after successful payment confirmation.
When to contact us
- Payment has been deducted but the order has not been confirmed or delivered.
- A purchased file is corrupted or cannot be opened.
- An incorrect file was provided.
- An accidental duplicate purchase was made.
- The supplied resource materially differs from its product description.
Please contact help@thetoppernotes.com within 7 calendar days of purchase and provide the order ID, payment information, and a brief description of the problem.
How requests are handled
Where possible, we may first resolve a delivery or technical issue by providing the correct file or restoring access.
Eligible refund requests will be reviewed, normally within 3 business days. Once a refund is approved and initiated, the payment provider and customer's bank may take approximately 5–7 business days, or longer where applicable, to complete the credit.
Change of mind
Because digital products can be accessed immediately, ordinary change-of-mind requests after successful access or download are not normally eligible, except where required by applicable law.
Custom educational services
For custom educational services, a cancellation request made before work begins may qualify for a full refund. If work has already started, refund eligibility will depend on completed work, the agreed service scope, and applicable law.
Your rights
Customers retain all rights available under applicable consumer protection law.
To request assistance or a refund, contact help@thetoppernotes.com or use the refund request form.
Contact us
Topper Notes, Pune, Maharashtra, India
Email: help@thetoppernotes.com
Phone: +91 72767 81455
Support hours: 9:00 AM to 6:00 PM, Monday to Saturday (IST)